FAQs

Every product on our website is sourced from the official South African distributor. We do not deal in parallel or grey imports and every item is 100% genuine.

Seiko Boutique, as the official retailer of Seiko in South Africa, will uphold the international guarantee provided. For any repairs or warranty related enquiries, please email us at: online@seikoboutique.co.za.
Click here to view the Seiko guarantee policy.

The following payment methods are accepted online:

The following payment methods are accepted in our stores:

Although we do our best to ensure our stock levels are always accurate, there are instances where they are unable to locate the item in the warehouse. If this happens you will be contacted by our customer service agent to choose a substitute product, or alternatively you may choose to be refunded.

All orders can be returned within 7 days of receiving it, provided that the item is unused and in the same condition as receiving it. The shipping costs for returning the items are for the customer’s account. Any item that is not in its original condition, is damaged or has missing parts, for reasons not due to Seiko Boutique’s error, will not be accepted. Click here to view the full return policy or log a return.

We do watch battery replacements as well as spring bars and strap replacements in all of both our stores while you wait!

If an item purchased from us needs to be repaired, you are welcome to send the item to the Seiko Boutique Head Office. It will then be sent to our in-house watch repair workshop. This process may take up to 4 to 6 weeks, depending on the repair. Please refer to our returns and repairs section for further information.

Please enter the relevant promo code in the ‘promo code’ field at the checkout. Your discount will then be automatically applied.
Only one promotion can be redeemed at a time and promo codes are not valid on sale items.

Our customer service department is available 8:00-16:00, from Monday to Friday. To contact us, either fill in the form online or email us at online@seikoboutique.co.za and we'll get back to you as soon as possible. Alternatively please call us on +27 10 143 4060

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